- This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or use the services on traumareset.com (the “Site”). We are committed to safeguarding your privacy and handling your data in a transparent and respectful way, in accordance with UK GDPR and other applicable laws.
- 1. Who We Are
- This Site is owned and operated by Trauma Reset CIC, providing therapeutic hypnotherapy and coaching services for emotional trauma and PTSD.
- For any questions regarding this policy or your data, please contact:
Email: lesley@traumareset.com
- 2. Personal Information We Collect
- We collect only the personal information that is necessary to provide our services effectively. This may include:
- Contact Information: Name, email address, phone number, and relevant health details if you submit them via forms or book sessions.
- Browsing Information: When you visit the Site, certain information may be automatically collected, such as your IP address, browser type, device information, time zone, and usage statistics via cookies or analytics tools.
- Session and Booking Details: Information you provide when making inquiries, scheduling appointments, or completing health forms or questionnaires.
- We do not collect or store payment information directly on this website. Any transactions are handled securely by third-party payment processors who have their own privacy and security policies.
- 3. How We Use Your Information
- We use the information collected to:
- Communicate with you about your inquiries or appointments
- Deliver hypnotherapy and coaching services effectively and safely
- Send confirmation emails or follow-up information as needed
- Improve the website and user experience via anonymised analytics
- Comply with legal and regulatory obligations
- We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
- 4. Cookies and Analytics
- We use cookies and similar technologies to understand how visitors use our Site and to improve its performance. Cookies are small data files stored on your device. You can disable cookies through your browser settings.
- We may use Google Analytics to collect anonymised usage data. This helps us assess how visitors use our Site, but does not allow us to identify individuals.
- You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
- 5. Data Sharing
- We do not share your personal data with third parties unless:
- It is required by law (e.g., to comply with legal obligations or safeguard public safety)
- You have given clear, written consent (e.g., to coordinate with another health provider)
- It is necessary for business operations such as data hosting or website maintenance (these service providers are contractually bound to keep your data secure and confidential)
- 6. Data Storage and Retention
- All personal data is stored securely. Health-related client information is retained for up to 7 years, in accordance with professional regulatory guidelines. Non-health data (e.g. contact forms) may be deleted earlier, unless legally required to be held.
- You may request access to or deletion of your personal data at any time by contacting us using the details below.
- 7. Your Rights
- If you are located in the UK or EU, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing of your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
- To exercise your rights, please contact: [Insert Contact Email]
- 8. Minors
- Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18.
- 9. Changes to This Policy
- This Privacy Policy may be updated occasionally to reflect legal requirements or changes in our practices. Any changes will be posted on this page with an updated effective date.
- 10. Contact Us
- For questions about this Privacy Policy or your data rights, please contact:
Email: lesley@traumareset.com
Website: www.traumareset.com
